5

Great service and what sets them apart for me is that they care about quality - they aren’t trying to take advantage they will work within your budget to get your car fixed properly

4

In the past I have had very unpleasant experiences with a couple of auto shops.....this was my first time at Eric’s and felt very comfortable with the inspection,service and price. Will be back for sure🙂

5

Great job, and great service as usual. Thanks again.

5

always glad when Eric and his staff look over my vehicle... feel safe and well taken care of and the vehicle comes back sparkling clean... and you know the work they said they did...they really did...and did not skimp on anything...

5

Outstanding service and the best ever customer service!

5

We brought our 2006 Subaru in for a check up and to have a few things looked at. Korey was extremely helpful and professional. We dropped the car off at 8 am and had a full report in our inbox by 11 am, including pictures and videos so that we could understand the problems they found. Korey explained each issue step by step and went over the costs with us. He was also very understanding when we elected not to pursue major repairs. We will definitely be coming back. Thanks to everyone there for such a great job!

5

Love the service and how knowledgeable the technicians are. They are a dedicated group who care about the outcome of your car. Also their customer service is amazing! I only trust them with my car.

5

Really happy! I've brought my car in twice now and they've been consistently communicative, quick, and thoughtfully accommodating. I usually dread finding someplace to bring my car and all of its troubles but have ended up with very positive experiences in a couple stressful situations. It's running smoothly now. Thanks!

5

Nice staff and very detailed inspection on my car,i won’t hesitate to bring back my car again if there some problem.

2.5

Normally take my vehicles to an acquaintance who runs a shop in St Catharines, but decided to try Eric’s for convenience as I live very close, and to support a local business. Had 2 previous vehicles safety inspected at Eric’s and even though they were more expensive than other places, they were thorough and provided details, photos, etc which was great. I recently bought a truck and needed another safety inspection so I brought it in. When I picked the truck up, there was a mechanics hand-written note stapled to an invoice. That’s it. Some points were very vague, and it listed a rf signal light out. It actually worked. Also said tailgate didn’t latch properly, it latched perfectly fine. Not sure what the issue is with this last vehicle is, but it definitely wasn’t the same quality and care given as my previous work done at Eric’s. At this point, I’m undecided if I will return as a customer.

Hello Brian, Thank you for your feedback. We pride ourseleves on giving our customers top notch service each and every time, unfortunately we did not deliver the level of service that you so deserve. Please rest assured that I have taken the necessary measures to make sure this does not happen to you or anyone else again. I really hope that you will consider using us again and let us give you the service you are accustomed to getting when visiting Eric's Automotive. Thanks again for your business it is greatly appreciated. Eric

- Eric's Automotive Inc.
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