Normally take my vehicles to an acquaintance who runs a shop in St Catharines, but decided to try Eric’s for convenience as I live very close, and to support a local business. Had 2 previous vehicles safety inspected at Eric’s and even though they were more expensive than other places, they were thorough and provided details, photos, etc which was great. I recently bought a truck and needed another safety inspection so I brought it in. When I picked the truck up, there was a mechanics hand-written note stapled to an invoice. That’s it. Some points were very vague, and it listed a rf signal light out. It actually worked. Also said tailgate didn’t latch properly, it latched perfectly fine. Not sure what the issue is with this last vehicle is, but it definitely wasn’t the same quality and care given as my previous work done at Eric’s. At this point, I’m undecided if I will return as a customer.
Hello Brian, Thank you for your feedback. We pride ourseleves on giving our customers top notch service each and every time, unfortunately we did not deliver the level of service that you so deserve. Please rest assured that I have taken the necessary measures to make sure this does not happen to you or anyone else again. I really hope that you will consider using us again and let us give you the service you are accustomed to getting when visiting Eric's Automotive. Thanks again for your business it is greatly appreciated. Eric
- Eric's Automotive Inc.