Professional, customer service exceptional . I Highly recommend getting the car serviced and repaired here. . After my 2010 Ford Fusion Hybrid started flashing the dreaded red triangle "stop safely immediately" sign I am not sure what was worse, - the car that was malfunctioning- or -going to a dealer mechanic who was not fully trained to look at a hybrid. - for the usual not quite fixed runaround. And being told : It is a Hybrid - they are difficult to fix. After an internet search I found Eric's. My Car was diagnosed, repaired quickly, and with a more than fair price. And I was assured that if Eric's could not find the problem, no one could. I am converted - If Eric's cannot find the problem, then no once can.